Terms

PAYMENT

The following methods of payment are accepted:

Cash on Delivery
Paying cash on delivery is free of charge and is available only in Greece for orders up to 500.00 euros. Payment will be collected at the time of delivery by the driver. Please ensure that someone will be present between 9 am and 5 pm to sign and pay for the delivery.

Bank transfer
Our bank details is IBAN: GR7801720090005009083468144. The name of the account holder is: KERAS DESIGN Ι.Κ.Ε., and the bank is: PIRAEUS BANK

Return Policy

Unwanted goods may be returned for a refund or exchange provided that they are returned in their original condition, unused (with their original packaging and with the safety seal intact) within 14 calendar days following delivery of the goods. We cannot accept any returned item which doesn’t have the original safety seal attached. For this purpose, please contact us at info@keras.gr and within 72 hours we will provide you with a return authorization and instructions on how to return the products to us.

SHIPPING POLICY

FREE WORLDWIDE SHIPPING for orders over 200€.

Our jewelry are handmade upon order, therefore please allow a time period of approximately 10 -15 days to prepare them. Shipment will then take place immediately. Once shipped, you will get notified by an email advising you the tracking number of the shipment.

Orders shipped outside of the European Union (EU) will be subjected to custom taxes and duties. This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs. KERAS DESIGN is not responsible for duties and tariffs imposed by the destination country.

For shipping costs and delivery time, (once dispatched), please check the following table.
GREECE: Elta Courier, Free (2 working days). 
EUROPEAN UNION: UPS Express 12€ (2 working days)
EUROPE NON-EU, USA & CANADA: UPS Express 20€ (2-3 working days)
REST OF THE WORLD: UPS Express 25€ (2-3 working days)